Profile

 

Customer-focused Project Manager / Network Specialist with 13 ( ) years of success planning, engineering, and managing complex wireless telecommunications network design, upgrades, and implementation projects for T-Mobile, AT&T Mobility, and AT&T Communications. Adept in leading, managing, and fostering interpersonal team relationships. Consistently deliver high quality products and services and skilled in implementing emerging technologies, business tools, and network processes to support project teams. Proficient using MS Office Suite (Word, Excel, PowerPoint, Access, Outlook, Project), and multiple proprietary database applications.

 

Skills

 

Project management

 

Excellent communication techniques

Design instruction creation

Microsoft Excel, Project and Visio

Engineering operational functions

Telecommunication skills

MS Office proficiency

 

Network asset management

Cross-tier components implementation

Customer relations specialist

Process improvement

Project development and lifecycle

 

Professional Experience

 

May 2013 to Current

Crystal Equation Corp on behalf of AT&T Mobility West San Francisco, CA

Mobility Project Controls Manager   

 

Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and include outside suppliers/vendors. Leads large cross functional teams to manage programs within allotted timeline and budget work with external vendors and internal stakeholders to champion program/project(s) across the entire Construction and Engineering organization.  Develops detailed work plans, schedules, estimates, resource plans, and status reports. Leads program meetings and is responsible for program tracking and analysis. Ensure adherences to quality standards and reviews program/project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team

March 2012 to August 2012

Crystal Equation Corp on behalf of AT&T HSSD San Ramon, CA

Lead Provisioning Design Engineer   

 

Provide support for BVOIP & Ethernet services, specifically in the LSR, CSR, ASR and LNP. Responsible for scheduling and tracking orders for critical due dates. Coordinate firm order commitment dates, services commitments and technical support for both prior to and after turn up of services. Coordinate with Order Specialist to ensure proper circuit design and issuance of order. Provide and Track daily reports for tracking order status and responsible confirming correct jeopardy codes on orders. Ensuring accuracy of information provided and the ability to escalate for missing information and components

August 2011 to March 2012

Crystal Equation Corp on behalf of AT&T Network Services San Francisco, CA

Capacity Manager Layer 2/3 Engineering   

 

Layer 2 Ethernet Capacity Manager supporting OPTEMAN and IPAG network elements. Point of Contact (POC) on capacity/capability questions for these networks and network elements; analyzes guidelines and monitors transport network utilization and network elements to develop site specific optimization solutions and analyzes capacity levels and consumption. Initiates timely routine and Project Approval Letter (PAL) driven network augments to manage network exhaust and development. Partners/collaborates with key stakeholders such as; Transport L1CM, Network Planning, Network Engrg Implementation, Sales Support, Project/Program Mgmt, Network Ops (CSDC, LFO, NRC etc), and OSP as necessary Completed moderately complex work within discipline/specialty area. Contributed to the development of concepts, methods and techniques utilized by the team. Expanded technical knowledge of Austin, Waco and Houston and was responsible for efficiently and effectively managing workload assigned. Project Managed responsibilities included new and/or growth requirements for both hardware and circuit build. Have sound understanding of ATT Organizations technologies/systems/procedures in order to track, monitor and verify completion of new equipment builds to NVT on specified equipment. Expanded technical knowledge through exposure and continuous learning. Solved problems by independently applying judgment to established analysis and standard approaches. Integrated/Evaluated multiple factors to develop creative practical solutions; Supported technical initiatives normally as part of larger projects; contributed to milestone project completions. Working knowledge of Provisioning and Monitoring systems: TIRKS, IDIS, CANOPI. Working knowledge of capacity management tools: Mech CLLI, WBCM, INSIGHT, Microsoft suite, understand and interpret data using these various Capacity Management tools. Working knowledge of Financial (capital and Expense) concepts and an understanding of project initiation and tracking tools: CFAS, EHB, Sweettooth, NEMA, JAM, VIPS etc.

January 2010 to May 2011

Glotel on behalf of AT&T Mobility West Pleasanton, CA

Transport Provisioning Engineer   

 

Issue ASRs (Access Service Request) using VFO (Virtual Front Office/LEC web tools. Process all ASRs, provide Firm Order Confirmations (FOC's) and Design Layout Reports (DLR's) and complete ASR process. Complete all required database inputs and issue work order tickets to various teams. Track and coordinate LEC CNR (Customer Not Ready) issues and launch deadlines for New Site Builds and new carriers. Issue MTSO, UNI, and EVC orders for Ethernet for AT&T West CPDO. Escalate as required to ensure timely delivery of required transport Specific Qualifications. Creating/Updating Granite/Xing and Granite Works circuit paths and segments. Full Knowledge of DS1, DS3, OC 3/12/48 type circuits, as well as MPLS, and Private Line DS1/DS3 and ETTCS (Ethernet to cell site) which included ordering all components are Ethernet. Knowledge of IP Networks, Transport, Edge/Core Routers, CISCO, Legacy T Networks, AT&T Mobility Data Network

April 2009 to December 2009

Healy & Co Pleasanton, CA

Access Provisioner   

 

Initiate and manage Access Service Request (ASR) for wireless trunks and transport facilities (DS0/DS1/DS3 and cell sites) for T-Mobile West Region with multiple Local Exchange Carriers (LEC), Wireless Carriers, Competitive Local Exchange Carries (CLEC), Local Exchange Carriers, and Long-haul Carriers. Build circuit segments and attached to Paths in Granite/Xng. Updated work order statuses in T-Mobile's Homer and TCATS systems.

February 2008 to April 2009

Healy & Co Pleasanton, CA

Transport Engineering Coordinator   

 

Providing mobile to mobile intercarrier coordination. Performing optimization planning and implementation. Facilitate all traffic engineering work orders, transport work orders, and escalate as necessary. Generate and track Work Orders.  Generate Cut Sheets and update as necessary. Monthly forecasting reports generated. Update and track quality metrics on a weekly basis. Host daily/weekly status calls as necessary. In continual contact with clients regarding the status of orders.

July 2007 to January 2008

Ooma, Inc Palo Alto, CA

Provisioning Coordinator   

 

Prepare and submit provisioning orders to Local Exchange Carriers(LEC's). Add service features, changes and disconnect orders. Maintain, support and update auto attendant process and scripts. Coordinate new services and installation dates with ooma's customers and affiliates. Ensure that all client milestones and deliverables are met in a timely manner, including time sensitive. Provide support for service issues; respond to client inquiries; provide direction on troubleshooting procedures with newly installed services. Coordinate closely with ooma's customer service dept in providing the customer LEC information and documentation. Maintain and update internal tracking databases. Work closely with ooma's vendors in supporting established contractual agreements and order processes, i.e. XO trouble ticket process; 3PV eLOA process and agreements, etc. Maintain the toll free database. Support the development of the number portability project. Lastly, support the ongoing design of the OSS Console and database lookup.

October 2005 to January 2007

American Medical Response Burlingame, CA

Dispatcher   

 

Dispatched Paramedics, EMT's, and RN's to both non emergency and emergency incidents. I was also a Call Taker and took emergency/non emergency calls from convalescent/acute hospitals to set up ambulance transports to other facilities.   Trained new employees on process and procedures.

March 2002 to October 2005

Comcast Communications San Francisco, CA

Advanced Services Dispatcher   

 

Utilize Mobile Radio to dispatch service technicians, installers, and other technical employees to remedy service problems. Provide information to field employees regarding work order, customer information, and outages. Communicate with call centers regarding location of technicians, estimated times of arrivals, etc. Monitor field for safety and productivity and follow up as appropriate. Monitor dispatch message list from the call centers and follow up as appropriate. Monitor system for problems such as outages and system performance to verify that all channels are on the air and clear. Compile schedules, assign and print work orders. Utilize database to review customer account information and imput appropriate data regarding reschedule dates, service changes, and trouble call information. Close work orders by verifying all info, box converter info, and reporting errors.

March 2001 to August 2001

Metromedia Fiber Networks San Francisco, CA

Circuit Provisioning Coordinator   

 

Act as a coordinator between AboveNet, PAIX Employees and Carriers.  Ensured that the database is accurate, and the circuits are installed on time. Issued price quote requests to vendors. Maintained accurate circuit inventory records. Processed and monitored new and existing orders to completion. Developed and maintained a positive working relationship with Internal as well as External Customers. Called and obtained information from vendors and internal customers to push orders to completion. Organized and scheduled testing of circuits. Obtained DLR, FLR's, and CLR on orders for Engineering. Obtained and maintained all contracts and customer documentation, and lastly, maintained documentation in customer folders

October 2000 to March 2001

XO Communications San Francisco, CA

Circuit Provisioner   

 

Building orders in database and observing the timeframes established by the National Provisioning Team.  Issuing the LSR/ASR if applicable to Bell or CLEC. Track down FOC information and updated all databases with appropriate dates and remarks.  Communicate with all parties involved on an order to insure consistency of information.  Process local number portability and NPAC subscriptions through national database.

 

Education and Training

 

1997 Woodside High School Woodside , CA

High School Diploma Advanced Studies

 

Foothill Community College Los Altos Hills, CA

Telecommunications